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Today, Caterpillar dealers are facing many IT challenges. Legacy systems can no longer be maintained or supported. There is a lack of integrated business processes, resulting in costly inefficiencies. The ability to react quickly to market opportunities relies partly on an effective and collaborative partner network.

Different technologies require different market strategies, e.g. mobile technologies demand a faster time to market. To overcome these and other challenges, Heavy Equipment Dealers require a fully integrated business management solution that can be easily deployed across a partner network. SAP and FIT deliver this solutions within SAP for Heavy Equipment Dealers.

Ride the wheel: Do Not Reinvent It!

ERP and CRM Implementation Case, Borusan Turkey

FIT and SAP Turkey have successfully realized the ‘CRM and ERP Implementation Project’ for Borusan Machine and Power Systems in Istanbul, Turkey. This started on 16 January 162012 and was rolled out to all geographical regions in Turkey on January 23 2012.

Borusan Machine and Power Systems, one of the Borusan Group companies and the only Caterpillar dealer in Turkey, is selling Caterpillar equipment, parts and services. The company also represents Caterpillar in Azerbaijan, Georgia and Kazakhstan.

For the first time among Caterpillar dealers, all procurement integrations between Caterpillar and Borusan, running in Caterpillar’s own software, where replaced by SAP PI environment. The process has been monitored closely, both by Caterpillar and dealers around the globe. It turned out to be a great success for Caterpillar.

At the moment, Borusan is using ERP and CRM to manage:

• Customer relationships and sales processes for CAT equipment / power units as well as all CAT spare parts,
• Service providing for CAT customers,
• Rental and second hand sales for CAT equipment / machinery,
• Material planning, purchasing and inventory management, as well as
• Inter-company financial processes and cost controlling.

FIT’s CAT Solutions and Services Focus Areas:

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