HED Portal Solutions

FIT CAT Dealer Template

Interface Package Offer

HED Portal Solutions

HED Mobile Field Solutions

Google Map Tracking

Intelligent Digital Pen & Form Solution

Customer Portal

A customer portal is a private, secure solution that enables businesses to share documents, calendars and project information with customers. Commonly known as a customer Extranet, a customer portal enhances customer relationships by providing complete 24×7 access to collaborative tools with just an Internet connection

Vendor Portal

According to a recent Aberdeen Group survey, roughly 15% of your AP clerk’s time is consumed by supplier inquiries, with two of the most common types being payment and invoice status requests. The Vendor Portal immediately eliminates such requests because it allows suppliers to log on and check the status on their own. As a result, AP clerks save valuable time and suppliers get 24/7, real-time visibility into their account.

We offer to;

• Allow suppliers to securely update and maintain their account information (vendor master data)
• Enable dynamic discounting and early payments
• Immediately be recognized as your vendor portal, branded with your logo and color scheme
• On-demand solution that immediately and seamlessly connects to your ERP.

Field Service Technician Portal

As customer care becomes a more important part of global business strategy, field service organizations are faced with a growing number of challenges and opportunities including dispersed staff coordination, complex technical issue resolution, inventory management, and honoring complex warranties and service agreements.

TECHNICIAN PORTAL

• Get work and manage Task assigned status from personalizable dashboard
• Debrief/report parts usage, recovery, labor, travel, and expenses
• Update Counter/Meter Readings
• Capture Electronic signature record
• Quick links to access spares functions
• Service Request creation
• Knowledge base search
• Task Self Scheduling
• Admin Portal for support personal who work for/with multiple field technicians with full Time Zone Support

Dealer or Agency Portal for CAT Dealers

Today’s market is facing challenges of increasing competition and slowing demand where manufacturers compete globally. Manufacturers must closely manage armies of suppliers and partners to make certain that the correct systems and components are delivered where and when they are needed. Collaboration among all the industry players – suppliers, OEMs, dealers, and customers – is essential. Moreover, the Internet has made customers astute by tremendously increasing market transparency. Now the customers know what and when they want it.

Features;

• Combined vehicle search by status, model and configuration
• Display of vehicles in the importer’s stock
• Vehicle configuration with the IPC application
• Placing individual sales orders in the importer’ or the manufacturer’s system
• Transfer between dealers if the required vehicle is in another dealer’s stock and the dealer has made it visible to other dealers
• Maintenance of end customer data and saving original customer demands for later orders or for analyzing customer requirements
• Display of own vehicles (My Vehicles)
• Creation of a virtual car park (similar to a shopping basket). Here, the user can pool vehicles from the manufacturer’s stock together with vehicles of his own stock.
• E-mail option allows the dealer to send information to the importer or original equipment manufacturer (OEM)

To learn more about our HED Portal Solutions,  please email: info@fitcons.nl