A customer portal is a private, secure solution that enables businesses to share documents, calendars and project information with customers. Commonly known as a customer Extranet, a customer portal enhances customer relationships by providing complete 24×7 access to collaborative tools with just an Internet connection
According to a recent Aberdeen Group survey, roughly 15% of your AP clerk’s time is consumed by supplier inquiries, with two of the most common types being payment and invoice status requests. The Vendor Portal immediately eliminates such requests because it allows suppliers to log on and check the status on their own. As a result, AP clerks save valuable time and suppliers get 24/7, real-time visibility into their account.
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As customer care becomes a more important part of global business strategy, field service organizations are faced with a growing number of challenges and opportunities including dispersed staff coordination, complex technical issue resolution, inventory management, and honoring complex warranties and service agreements.
Today’s market is facing challenges of increasing competition and slowing demand where manufacturers compete globally. Manufacturers must closely manage armies of suppliers and partners to make certain that the correct systems and components are delivered where and when they are needed. Collaboration among all the industry players – suppliers, OEMs, dealers, and customers – is essential. Moreover, the Internet has made customers astute by tremendously increasing market transparency. Now the customers know what and when they want it.
To learn more about our HED Portal Solutions, please email: firstname.lastname@example.org